Refund policy

Volera We strive to ensure our customers are fully satisfied with their purchase. If you are not completely happy with your order we’re here to help.

Return Policy
You may request a return within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition

  • All original tags and packaging must be intact

  • The item must not be damaged or altered in any way

Non-Returnable Items
The following items are not eligible for return:

  • Items purchased on sale or discount

  • Innerwear or customized products

  • Items damaged due to misuse

Exchange Policy
We offer exchanges for size issues only, subject to product availability. If your required size is unavailable, you may opt for a refund or store credit.

Refund Policy
Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–7 working days

  • Refunds will be issued via bank transfer or original payment method

  • Shipping charges are non-refundable

 Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Damaged or Incorrect Items
If you receive a damaged or wrong product please contact us within 48 hours of delivery with pictures as proof. We will arrange a replacement or full refund at no extra cost.

Contact Us
For any return exchange or refund queries please contact us at:
📧 volerawardrobe@gmail.com